{"id":2492,"date":"2026-10-29T14:31:22","date_gmt":"2026-10-29T13:31:22","guid":{"rendered":"https:\/\/maikekentrop.com\/mercedes-benz-cac\/"},"modified":"2026-10-29T14:38:27","modified_gmt":"2026-10-29T13:38:27","slug":"mercedes-benz-cac","status":"publish","type":"post","link":"https:\/\/maikekentrop.com\/nl\/mercedes-benz-cac\/","title":{"rendered":"Mercedes-Benz CAC"},"content":{"rendered":"\t\t
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Mercedes-Benz CAC<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u2018Terug in vierkante meters maar vooruit in kwaliteit en functionaliteit.\u2019<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Wie: <\/strong>Het Mercedes-Benz Customer Assistance Center in Maastricht is het internationale servicecentrum van het merk, met meer dan 1000 medewerkers. Ze werkten verspreid over vijf bouwdelen (A t\/m E) op \u00e9\u00e9n locatie. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Doorlooptijd: <\/strong>december 2023 \u2013 maart 2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Omvang: <\/strong>van 18000 m2 naar 13500 m2<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Kerntaken: <\/strong>haalbaarheidsonderzoek, interieurontwerp, conceptontwikkeling, draagvlak cre\u00ebren, esthetische directievoering in de realisatiefase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Samenwerking:<\/strong> Deze opdracht is uitgevoerd in opdracht van Puur en Partners.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Koers bepalen en vormgeven<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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De organisatie staat bekend om haar professionaliteit, innovatie en sterke merksfeer. Maar de werkomgeving liep daar op achter. De bouwdelen A t\/m D waren verouderd, minder populair om in te werken en daardoor minder goed benut. Daarnaast liep het huurcontract van bouwdeel E af. Dat bracht de logische vraag op tafel: kan het ook met minder vierkante meters? <\/p>

Aan de hand van een haalbaarheidsonderzoek met drie herhuisvestingsscenario\u2019s hebben we samen met het interne projectteam en directie de koers bepaald: we gingen van 18000 m2 naar 13500 m2, met een taakstellend budget en een uitdagende planning. <\/p>

Op basis van het onderzoek en het Mercedes-Benz werkplekconcept ME@Work werd een slim en gevarieerd werkplekconcept ontwikkeld. Daarbij stond niet m\u00e9\u00e9r ruimte centraal, maar beter gebruik van ruimte. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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In co-creatie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Gebruik maken van een nieuwe werkomgeving vraagt om gewenning. Daarom was vanaf de start aandacht voor communicatie en begeleiding, met een belangrijke rol voor maar liefst 45 ambassadeurs. Zij waren onze ogen en oren binnen hun teams. Zij haalden de wensen op, dachten mee over de beste indeling van de \u2018neighbourhood-zones\u2019 en koppelden resultaten terug naar hun achterban. Ook bij het maken van gebruikersafspraken met hun \u2018buren\u2019 hadden zij het voortouw. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Bij de uitvoering hebben we bewust gekozen voor leveranciers die passen bij de organisatie. Niet alleen vakinhoudelijk sterk, maar ook representatief, zorgvuldig en goed op elkaar ingespeeld. We hebben immers verbouwd in een operationele werkomgeving. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Impact op de juiste plek<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Omdat de middelen niet oneindig waren hebben we tijdens de ontwerpfase iedere euro omgedraaid. Bij iedere keuzen over indeling en esthetica hebben we ons afgevraagd: \u2018levert dit voldoende toegevoegde waarde op?\u2019 Een zeer uitdagende maar vermakelijke puzzel. <\/p>

We hebben gezocht naar balans: herkenbaarheid, gebruiksgemak, sfeer en identiteit. Met slimme keuzes hebben we de ruimtes echt tot leven gebracht, zonder t\u00e9 rigoureuze ingrepen. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Bij binnenkomst ervaar je direct de openheid en merkbeleving van Mercedes-Benz. Licht, transparant en ontworpen met de medewerker centraal. De werkzones zijn letterlijk en figuurlijk meer open. Er zijn veel verschillende functionaliteiten toegevoegd rondom de bestaande bureauwerkplekken. Van treinzitjes en focusbooths tot creatieve brainstormruimtes: iedere hoek is benut om samenwerken en focussen makkelijker te maken. Ook aan infomeel ontmoeten en ontspannen is gedacht, want ook dat hoort bij een toekomstbestendige werkomgeving! <\/p>

Wil je meer weten over dit project? Klik hier<\/a> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Portfolio<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nieuwsgierig geworden naar lopende en afgeronde projecten? Afgelopen jaren stak ik op veel verschillende plekken mijn handen uit de mouwen. In mijn portfolio zie je de projecten waar ik bij betrokken was. Projecten waar ik trots en met een dikke glimlach op terugkijk. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tBekijk mijn projecten<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

\u2018Terug in vierkante meters maar vooruit in kwaliteit en functionaliteit.\u2019 Wie: Het Mercedes-Benz Customer Assistance Center in Maastricht is het internationale servicecentrum van het merk, met meer dan 1000 medewerkers. Ze werkten verspreid over vijf bouwdelen (A t\/m E) op \u00e9\u00e9n locatie. Doorlooptijd: december 2023 \u2013 maart 2025 Omvang: van 18000 m2 naar 13500 m2 […]<\/p>\n","protected":false},"author":3,"featured_media":2457,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-2492","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-geen-onderdeel-van-een-categorie"],"yoast_head":"\nMercedes-Benz CAC - Maike Kentrop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/maikekentrop.com\/nl\/mercedes-benz-cac\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mercedes-Benz CAC - Maike Kentrop\" \/>\n<meta property=\"og:description\" content=\"\u2018Terug in vierkante meters maar vooruit in kwaliteit en functionaliteit.\u2019 Wie: Het Mercedes-Benz Customer Assistance Center in Maastricht is het internationale servicecentrum van het merk, met meer dan 1000 medewerkers. Ze werkten verspreid over vijf bouwdelen (A t\/m E) op \u00e9\u00e9n locatie. 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